All our payments go through Paypal. We are a small company and having an additional merchant account is way too costly at the present time. This means we CANNOT take telephone orders for a credit card, it has to go through our website. That's just how Paypal works.
Through Paypal you can use all major credit and debit cards. Whatever they take we will accept.
I DON'T HAVE A PAYPAL ACCOUNT CAN I STILL BUY FROM YOU?
Yes! Paypal allows you to use your credit or debit card to pay for your order without having an account. For more detailed information on how to do this click here.
I HAVE A PAYPAL ACCOUNT BUT I DON'T WANT TO USE IT. CAN I STILL BUY ONLINE?
Yes, but its more tricky. Paypal links your account with them to an email address. If you want to pay by credit or debit card and not use your paypal account you need to use a different email address than the one you have listed with them. If you try to use the same email they will automatically force you to log into your account.
CAN I PLACE AN ORDER WITHOUT DOING IT ONLINE?
You certainly can!
We accept checks and money orders issued by U.S. banks or the U.S. post office. If ordering with a check the order will not be sent out until the check has cleared. With money orders we ship the next business day if possible
OUTSIDE THE U.S.
For orders outside the US the only option at present is to send us U.S. dollars cash via registered mail. If doing so we recommend that you also send us an email (via our contact us option) with a copy of the order. This alerts us that an order is on the way and also gives us your contact information so we can alert you when your order is being sent out and communicate any problems that may arise.
We are looking into other options for overseas payments.
How to order offline:
- Print out the Order Form. (or print the order once you have everything in the cart from your computer print screen).
- Add all the items you want to buy to the online shopping cart on our site.
- Click on the "Cart" link on right side of top menu bar to display the shopping cart
- Enter your zip code to estimate the shipping costs to your location
- Copy all the item information from the shopping cart to your printed order
- Add the shipping costs, total up the order
IT IS ESSENTIAL THAT YOU DO THIS OR WE CANNOT CALCULATE THE SHIPPING CHARGES OF YOUR ORDER. ORDERS WITH TOO LITTLE SHIPPING WILL NOT BE SENT.
- Fill in your name and address on the form
- Fill out your email address. This is so we can notify you when we have sent the order. We do not use the email for any other reason.
- Zero out all the items in the cart, press update cart to clear the order
then exit the cart.
- Make checks payable to Visual Encounters Inc.
or send us a money order to the same company.
- Send the order to:
P.O. Box 1046
Hightstown NJ 08520
- PLEASE PRINT LEGIBLY! IT'S IMPOSSIBLE TO FILL ORDERS OR CONTACT YOU IF WE CANT READ YOUR WRITING!
ORDERS RETURNED AS UNDELIVERABLE.
It is the responsibility of the buyer (you) to ensure that the address you give us is correct. If the address you give us is incorrect or for any reason the shipping carrier cannot deliver it, then it will be returned to us.
If this happens we will contact you and tell you that your order was returned. At this point you have two choices:
- You can give us a correct address AND send us the cost of reshipping the order to you. Once addition shipping costs have been received we will send the order to the corrected address.
- You can request a refund. We will refund your purchase price, minus the cost of the first shipping.
In no case do we bear the burden of shipping when items are returned because they could not be delivered for any reason.
If you have any other questions please refer to our Frequently Asked Questions.